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SCMP Online Module 5 - Knowledge Management - Winter 2019

Date:   Jan 07, 2019 - Feb 27, 2019
Time:   12:00 AM
Location:   My SCMA

Knowledge management is the process of capturing and making use of collective expertise. It includes three overlapping factors (people, technology and processes). An organization can achieve competitive advantage through reusing applicable knowledge and using newly created knowledge (i.e. innovation). This Module examines the technical and behavioural aspects of knowledge management, prepares you to assess knowledge management systems, and equips you with the techniques to make improvements in knowledge management systems. Key considerations such as security, privacy, audit, project management and organizational change management are addressed. You will also learn to manage issues of information quality, sharing and overload.

Payment & Cancellation Policy

You are eligible for a refund minus an administration fee of $150.00 plus tax for cancellation/withdrawal requests received in writing before week 2; thereafter, no refund will be available. Transfer request to a future online module offering is permissible only if received in writing and accompanied by supporting documentation prior to week 3. Credits to be used for future offerings are valid for 12 months from the date of initial payment and will expire if not used in that time frame. Please contact SCMAO for details regarding eligibility to transfer.

If you would like to withdraw from a module please send an e-mail to the SCMP Administrator at and copy your Coach. You are required to inform SCMAO of your intent as soon as possible. Clearly state your intention to withdraw and provide authorization for us to proceed. It is highly advisable that you review your eligibility for a refund or transfer credit under the Payment & Cancellation Policy.


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