All prices are in Canadian dollars.

SMT - Business Communications - Winter 2019

Date:   Feb 27, 2019 - Feb 28, 2019
Time:   9:00 AM (EST)
Location:   SCMAO
2704-1 Dundas Street West
Toronto, ON

Principles and guidelines for effective communications in a business environment are the focus of this certificate seminar. Topics covered include the impact of emotion on communication, using appropriate language, how to improve listening skills and the role of non-verbal behaviour. Participants will examine how to give and receive feedback, as well as how to respond to conflict. The certificate seminar will address developing strong presentation skills and how to communicate in meetings. An overview of written communication, including e-mail etiquette, is also presented.



  • Describe the importance and role of communication in business
  • Recognize the main systems and flow of oral and written communications
  • Plan for communication and use writing and speaking strategies in context
  • Develop intercultural communication skills
  • Demonstrate efficient telephone communication
  • Prepare for and give presentations
  • Conduct meetings
  • Explain current communication issues in the supply chain
  • Use clear language to write clear sentences and paragraphs
  • Write to persuade
  • Deliver both good and bad news communications effectively
  • Correctly format letters, memos and email

Wendy Nguyen

This seminar can be taken:

  • as a standalone course
  • towards the SMT Certificate - one of the six required seminars 
  • for CSCMP designation maintenance - worth 10 Continuous Professional Development Credits


Seminar Cost:

Early Bird Registration (February 20, 2019)

  • Members: $825.00 + HST
  • Non-members: $1125.00 + HST
    • Non member registration includes one year membership (activated after seminar ends)

Regular Registration (Febuary 21, 2019)
  • Members: $875.00 + HST
  • Non Members: $1175.00 +HST
    • Non Member registration includes one year membership (activated after seminar ends)

Need a Hotel Room?

SCMAO has a preferred room rate at the Chelsea Hotel, located 5 min walking distance from our office Rates start at $158 between Nov-Mar and $187 between Apr-Oct. Please call 1-800-243-5732 to book your room. You must also provide either your seminar receipt or your membership card upon check-in. See here for more details.

Seminar Cancellation/Refund Policy: A full refund will be issued on cancellations received in writing at least 10 business days prior to the seminar/course start date. An administration fee of $150.00 is applicable if notification is received between three and nine days prior to start date. Thereafter no refund will be available. Substitutions and transfer of registrations is permissible when received in writing three business days before the seminar/course start date. Please note that credits to be used for future offerings are valid for 12 months from the date of initial payment and will expire if not used in that time frame.

Once registered, you will receive a final event confirmation email from SCMAO approximately 1 week prior to the seminar.


To start the registration process please enter your email address.

This attendee is the primary registrant and their contact information will be kept on file.

Should you not be able to complete the registration process in one sitting, any information you have entered will be saved and your registration will continue from where you left off when you return.

By entering your email you are giving your consent to be contacted electronically by SCMA on matters regarding the event and your registration.